Dispatch & Operations Lead
- Run the concierge dispatch console day to day — the human heart of launch matching.
- Match booked parcels to the right vans on the corridor, by hand, fast.
- Own the no-match escalations: when nothing fits, you find a van or quote a dedicated one — never silence.
- Talk to drivers daily; know the regulars, their routes, and their schedules.
- Turn what you learn on the console into the rules the automated stack will follow.
What we look for: Calm under pressure, obsessive about follow-through, and energized by phones ringing. Logistics or operations experience helps; the instinct to just solve it matters more.
Mark this role as indicative — final openings confirmed by the founder.